Another message from your onsite team here in Bali. Hello fellow property partners. We're experiencing a lot of cancellations to bookings lately.
What happens when guests cancel
One outcome is if a guest contacts Airbnb for a cancellation due to the volcano. If they do, then it's out of our control. The result is typically a full refund.
You can read more about it here:
This is a sample cancellation letter from Airbnb, our primary booking partner. Guests will be fully refunded due to Extenuating Circumstances. This policy overrides all existing cancellation policies
These are the terms highlighted in Extenuating Circumstances. The fourth point about "Urgent travel restrictions... issued after the time of booking... by an appropriate national or international authority"
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