Return to site


Market Research and Guest Relations

We are problem solvers at heart. We take our responsibilities very seriously, but we meet new challenges with a creative, innovative spirit. We also develop solutions that fuel Bukit-Vista's rapid growth and underpin its success. We’re creating effective solutions while maintaining our spirit of fun, energy, and passion. Above all, we're team players. Are you one of us?

Our company values growth and innovation. We also deal with hospitality challenges on a daily basis. We use the most current technology and software to amplify the efficiency of our teams. We support our staff with the best tools and work environment for their success and we will invest in employee development and well-being.

Candidates must be tech proficient and willing to learn continuously to succeed in this role. This role is highly rewarding for the right candidate, who enjoys working in small, tight-knit teams and wants to see results.

Job Description

As the Online Support for Market Research at Bukit Vista, you'll be building market and help expanding our growing collection of villas, mansions, apartment units, guesthouses and other unique, lovable accommodations all over Indonesia and possibly abroad. We are looking for properties that deliver magical experiences for the guests. The role involves a lot of drive and hustle. You'll be scanning websites and social media such as Facebook and LinkedIn, and finding the way to network with property owners and property project provider such as contractors, architects, interior designers in all over Indonesia and possibly abroad.

As the Online Support for Market Research at Bukit Vista, You will also catering the guest from afar by helping their check-ins, requests, and complains, especially in the new market that we develop. This role will require a discipline, patience, and flexibility to switch between roles: market research and guest relation. It's a fun and challenging at the same time, are you up for it?

Responsibilities include but are not limited to.

  • Research market for next Bukit Vista Expansion.
  • Find prospective partners by scanning the internet and social media, such as Facebook and LinkedIn.
  • Introduce Bukit Vista to the prospective partners through cold calling, direct message, or by emails.
  • Set up meetings for the on-the-ground growth team with prospective partners.
  • Fast & responsive coordination for between our guests, field teams and property partners.
  • Solve daily challenges with guest reservations, villa maintenance, and unexpected occurrences with composure & a hospitable tone.
  • Distribute and manage feedback from guests back to owners & operation teams.

Required Skills

  • Cheerful, upbeat personality. You are the first point of contact for our future property partners. Make Bukit Vista look good.
  • A total hustler. You don’t fold under pressure; in fact, you thrive in a fast-paced environment.
  • A problem-solver; you have an analytical mind and can navigate obstacles on the fly in a thoughtful and logical way.
  •  Accountability & Independence. This isn't an office job. You'll be working independently most of the time, researching online, analyzing data, looking for great listings, cold calling and approaching property owners. You'll have a lot of independence but you'll need to meet our growth expectations.
  • Superior written/spoken English, Bahasa Indonesia and preferably a third language (Russian, Mandarin Chinese, or French)
  • Willingness to learn new computer technologies, mobile apps and workflows.
  • Experience in managing cloud-based spreadsheets, documents and popular instant messaging platforms.
  • Experience in demanding, high-paced, low-fault-tolerance work environments.
  • Hospitality problem solving - assuring guest satisfaction, managing expectations, dealing with challenging personal situations
  • Strong integrity and work ethics.
  • Possess excellent communication and interpersonal skills.
  • Team Player – strong willingness to support the team.
  • Proactive, assertive, and has a creative approach to problem solving.
  • Multi-tasks and adhere to strict deadlines in a fast-paced, changing environment.
  • Bachelor degree preferred.

And above all, passionate about Bukit Vista.

Employee Benefit

Company phone - XiaoMi RedMi or equivalent.
Large format monitors and standing tables.
Meals provided while working in the office - breakfast / coffee / lunch
Meeting guests from all over the world.
Company dinners, happy-hours and events.
Management level opportunities in hospitality
Generous bonuses for peak-season performance (June-August, Dec-Jan)

Send over your CV, a LinkedIn profile, past projects. We like candidates that are passionate about hospitality, interested in technology and enjoy a fun workspace with lots of collaboration.

All Posts

Almost done…

We just sent you an email. Please click the link in the email to confirm your subscription!

OKSubscriptions powered by Strikingly