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Online Support for Guest Relations

Modern Customer Service for guests over Instant Messaging

Welcome to Bukit Vista

We are problem solvers at heart. We take our responsibilities very seriously, but we meet new challenges with a creative, innovative spirit. We also develop solutions that fuel Bukit-Vista's rapid growth and underpin its success. We’re creating effective solutions while maintaining our spirit of fun, energy, and passion. Above all, we're team players. Are you one of us?

Our company values growth and innovation. We also deal with hospitality challenges on a daily basis. We use the most current technology and software to amplify the efficiency of our teams. We support our staff with the best tools and work environment for their success and we will invest in employee development and well-being.

Candidates must be tech proficient and willing to learn continuously to succeed in this role. This role is highly rewarding for the right candidate, who enjoys working in small, tight-knit teams and wants to see results.

Job description

As the Online Support for Guest Relations at Bukit Vista, You will cater the guest from afar by helping their check-ins, requests, and complains. You will be the point of contact for our guests. It's a fun and challenging at the same time, are you up for it?

  • Communicating with guests from reservation, before check in, during stay, and after they checked out to deliver excellent personalized service.
  • Coordinating local support team and logistic teams to ensure the safe arrival and a properly prepared accommodation for the guest.
  • Customer support for the guest throughout the duration of their stay.
  • Local recommendations. Be able to provide keen insights on the local area activities, dining, cultural attractions, nature. Tips that improve the guest experience.
  • Solve daily challenges with guest reservations, villa maintenance, and unexpected occurrences with composure & a hospitable tone.
  • Ensuring that guests leave positive reviews and would recommend us.
  • Distribute and manage feedback from guests back to owners & operation teams.

Required skills

  • Superior written/spoken English, Bahasa Indonesia and preferably a third language (Russian, Mandarin Chinese, or French)
  • Experience in hospitality role - guest facing for 3-4 years.
  • Willingness to learn new computer technologies, mobile apps and workflows.
  • A strong tendency to solve problems via innovation. 
  • Experience in managing cloud-based spreadsheets, documents and popular instant messaging platforms.
  • Experience in demanding, high-paced, low-fault-tolerance work environments.
  • Hospitality problem solving - assuring guest satisfaction, managing expectations, dealing with challenging personal situations

Employee benefits

  • Apple laptops or desktops
  • Company phone - XiaoMi RedMi or equivalent.
  • Large format monitors and standing tables.
  • Meals provided - breakfast / lunch / dinner
  • Meeting guests from all over the world.
  • Company dinners, happy-hours and events.
  • Work from home allotment.
  • Management level opportunities in hospitality
  • Generous bonuses for peak-season performance (June-August, Dec-Jan)
  • Pets allowed to the office and work-spaces.

Send over your CV, a LinkedIn profile, past projects. We like candidates that are passionate about hospitality, interested in technology and enjoy a fun workspace with lots of collaboration.

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