This only applies during regular office hours, from 9AM – 6PM WITA. Please also do inform the team if you got Notification Bankruptcy through the team’s Slack Channel (within the team).
p.s. Notification Bankruptcy = overload of notifications in one or more communication tools.
Slack
Trello
CODA
Discord
Type of Discussion
BV’s main text messenger channels
Urgent/short discussions
Follow-ups
Clarification
Campaign managing
Comment section = activity (which means only activities related to the campaign or card, such as updates on actionable, friction, or short discussion regarding understanding/ problem solution, follow-up verdict)
Long discussions: understanding, project discussions, problem solving
Discussion thread
Verbal communication (urgent or not)
Virtual office for WFH culture
Long or short discussions
Chill together in lounge
Expected Response Time
Urgency: High
Response Time:
Urgent = within 10-15 mins
Discussions = within 1-2 hours
General communication = under 5 hours
Urgency = Medium
Response Time: within 12-24 hours
Urgency = Low
Response Time: within 24 hours
Urgency: High / Medium
Response Time: within 1-2 mins
Best Practice
You may make use of schedule message feature as needed
Check your notification (the bell logo) on the most top right of the page at least once a day to see if you missed any important notification
You are recommended to standby in the Discord channel → allowing other people to reach out to you easily
