Bukit Vista

Customer Support Lead

img | July 6, 2022

Welcome to Bukit Vista

We’re dreamers and doers, mentors and hosts. We view talents as individuals, the recruiting process as a shared adventure, and decisions as conversations. Our mission is to open Bukit Vista’s doors to you who are ready for a life-changing experience and excited to innovate the world of hospitality.

During your time as a Vistans and Vistern, you’ll be integrated into a team where you’ll contribute to challenging projects to develop new services for our management company, strengthen our infrastructure, and delight our community of guests and owners.

Your buddy, chapter, and our incredible company will strive to develop your potential during your time with us. We’ll provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on the hospitality industry, as we revolutionize the way people travel.

The Online Customer Support team will be the host where you communicate with our guests & assist them before their stay in our delightful properties. You’ll manage & respond to guests’ bookings by coordinating with the reservation team. You will also collaborate with Hosting specialists in terms of getting the details of partner properties to be served at the guests’ table.

Watch Our Past Project Here:

What will you do:

  • Continuously improving workflow of CS team.
  • Supervise the CS team members.
  • Monitoring and evaluating KPI Achievements for each team member.
  • Create and deliver report of CS team’s work result.
  • Nurture and develop talents in the team to help CS team grow and transform.
  • Interact with the guest either through chat, calls, or even might through onsite meet up (especially when dealing strategical issue)
  • Managing the team to reach the goal and maintain the smooth staying experience for guests


  • Understand Bukit Vista Core Values.
  • Personality: growth mindset, bias to action, self-learner.
  • Fluent in English both written and spoken.
  • Effective communication skills. Not only about delivering message clearly, but also able to position themselves accordingly to with whom they’re speaking to.
    • Crisis management
    • Problem Solving
    • Negotiation and Persuasion to do cross selling and up selling.
  • Good time management skills.
  • Experience on team management, leading at least 5-10 members.
  • Strong delegation skills.
  • Effective decision making process and able to mitigate and identify each risk for any decision being taken.
  • People management: listening & nurturing the team.
  • Education: We have no preference.
  • Background: a promising history of achievement & accomplishments in academics, sports, business or extra-curricular activities.

What you will get :

  • Limitless career path and senior management level opportunity 
  • Competitive base pay and performance bonuses
  • Health insurance
  • Extraordinary professional experience
  • Working in a global-channel startup company
  • Exposure to a professional hospitality industry
What is it like to work at Bukit Vista?

Let’s hear what our interns and employees say about it, especially in this department

Feel that you might be the right talent we’re looking for?

Send over your application form by clicking the apply button below! Make sure that your CV is updated and the application form is in English, submitting a LinkedIn profile or past projects would be a plus! Last but not least, we like candidates that are passionate about hospitality, interested in technology, and enjoy a fun workspace with lots of collaboration.

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