inspire delight with Bukit Vista

Customer Care Specialist

img | October 26, 2022

Welcome to Bukit Vista

You are a person who is care about people and desire to give the best service for our guest. You’re wondering if you have what it takes to become the best customer support in the world. You’re looking for an experience that will empower you to make leadership decisions, plan strategically, execute precisely and move you through the emotional roller coaster journey that is the customer support team will ever dream. 
Apply to become a full-time or intern at Customer Care Specialist. There will be highs and there will be lows, but we’ll learn how to succeed by learning to fail fast. We’ll earn trust and develop authentic professional relationships by practicing transparency and radical candor. We’ll learn to expand our professional world by helping others to help themselves. We’ll be using data to make decisions and dispel industry myths and rumors. 
Live the journey of a hospitality operation by navigating some of the most challenging global hospitality operation that the world has ever faced. 

Here is your opportunity to make the difference, join us today at Bukit Vista to make a real impact in the hospitality industry!

Watch our Past Intern Graduation Presentation

What will you do :

  • Taking care of guest and providing meaningful alternative, and following up relevant resolutions in all of our traveling platforms, including complains, requests, issues, and questions
  • Assisting the end-to-end guest journey
  • Solving complains and maintain a good relation with guests and property owners
  • Be hospitable to guest, partners, and other employees
  • Suggesting strategic products or services to meet the guest’s needs
  • Deliver your best ability to achieve company’s target
  • Maintain positive attitude and conducting daily operations
  • Providing valid, accurate, and holistic answers by using our advanced tools
  • Interact with the guest either through chat, calls, or even might through onsite meet up.

Who you are:

  • Understand Bukit Vista Core Values
  • Highly-motivated to manage complex projects and multitask
  • Ability to learn multiple new tasks in short time
  • High initiative who knows how to take responsibilities with a can-do attitude
  • Familiarity with guest journey
  • Willingness to cooperate with customers and management to resolve any issues that may arise
  • Able to work both remotely and face-to-face with our Customers and Operation team
  • Good command of written and verbal English communication skills
  • Ability to adapt in a fast-paced startup life
  • Familiarity with our industry is a plus point 
  • Minimum Bachelor / Diploma Educational Background
  • No past experience required (Fresh graduates are welcomed)
  • Fast learner, bias to action, and growth mindset
  • Relocation assistance offered to Bali for qualified candidates
  • Have a device with a minimum requirement of:
    • Operating System: Windows 7 and higher or MacOS 10.11 and higher
    • RAM: 8 GB or more
    • CPU: Equivalent or higher
    • Free storage: 1GB

What we offer:

  • Limitless career path and senior management level opportunity 
  • Competitive base pay and performance bonuses
  • Health insurance
  • Extraordinary professional experience
  • Working in a global-channel startup company
  • Exposure to a professional hospitality industry

Watch our Introduction Video

Feel that you might be the right talent we’re looking for?

Send over your application form by clicking the apply button below! Make sure that your CV is updated and the application form is in English, submitting a LinkedIn profile or past projects would be a plus! Last but not least, we like candidates that are passionate about hospitality, interested in technology, and enjoy a fun workspace with lots of collaboration.

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