Online Customer Support Specialist

img Vera | September 2, 2021

About Company:

Bukit Vista aims to challenge the traditional hospitality industry by merging innovative technology, agile startup methods, and an incredible guest experience. Our over 50,000 guests in the past years have discovered corners of Southeast Asia through the lens of local, inspirational travel. We nurture a community of over 150+ properties and owners trust Bukit Vista to engage and delight guests coming from all over the world. 

About Team: 

The Online Customer Support Team will be the host where you communicate with our guests & help them during their stay in our delightful properties. You’ll manage & respond to guests’ bookings by coordinating with the reservation team. You will also collaborate with Hosting specialists in terms of getting the details of partner properties to be served at the guests’ table.

About You: 

You are obsessed with guest satisfaction and delight. When a guest has the perfect check-in experience to the properties they are staying for holidays, you feel delighted. You’re empathetic & poised when dealing with guest conflicts and you can keep a calm, steady focus to resolve all the daily situations that might arise.

What will you do:
  • Take care of our guests by fulfilling their needs to ensure our guests have a good staying experience from check-in.
  • Develop a good long term connection with our guests by keeping good communication to keep them engaged
  • Share experiences & stories during and after the guests’ stay that inspire delight
  • Positively transform guests into self-actualization that creates awareness for our upcoming guests

Terms and Conditions for Full-time Positions:

  • This recruitment process requires a 3-month probation process (orientation)

Qualifications

  • Understand Bukit Vista Core Values.
  • Personality: growth mindset, bias to action, self-learner.
  • Nurturing personality: helpful and cheerful. 
  • Excellent communication skills:
    • Crisis management 
    • Problem Solving 
    • Negotiation and Persuasion to do cross-selling and up-selling. 
  • Good time management 
  • Proficient in written/spoken English. 
  • Education: We have no preference. 
  • You’ll be trained and expected to be competent in these skills min. within 30 days:
    • Onsite Hosting
      • Visit the Guest and Partners in some occasion
      • Property Knowledge → Understanding property facilities and amenities 
      • Area Knowledge → Understanding area coverage of the property located
    • Transforming Guest
      • Welcoming Guest
      • Guest Morning Check
      • Checking out Guest
      • Making sure Guest Leaving Review
  • Education: We have no preference. 

Perks & Benefits

  • A collaborative, global working environment.
  • Employee Mentorship program and learning stacks.
  • Employee recognition program.
  • Flexible public holidays and Paid time-offs.
  • Medical health insurance.

Watch our Introduction Video

Check our youtube channel here!

Then, what are you waiting for?

And send over your CV, a LinkedIn profile, or past projects. We like candidates that are passionate about hospitality, interested in technology and enjoy a fun workspace with lots of collaboration.

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