Airbnb Suspended Your Property? Here’s What To Do (From Someone Who’s Helped Before)
Hi, I’m Jason, a Business Journalist at Bukit Vista, and today I’ll be sharing insights from our Bali Business Review series hosted by Kyla, one of our seasoned hospitality experts at Bukit Vista. If your Airbnb listing has been suspended, don’t panic. You’re not alone, and more importantly – it’s not permanent.
In this article, we’ll walk through two calm, professional, and practical steps that can help you restore your listing. Whether you’re new to hosting or have managed a dozen properties, these tips are essential to navigate a suspension effectively and protect your reputation on the platform.
Step 1: Understand Why You Were Suspended from Airbnb
First things first – don’t jump to conclusions. Airbnb typically sends a notification and an email stating why your property was suspended. This information is crucial because it determines how you’ll approach your next steps.
- Check your Airbnb inbox: Platform messages or alerts may provide clues about guest incidents, policy violations, or technical issues that triggered the suspension.
- Scan your email: Airbnb will often include details in a more formal communication – look for anything flagged under “important” or “account updates.”
- Identify the trigger: Whether it’s a guest complaint, mismatch in listing photos, or an issue with verification, clarity is your best weapon moving forward.
Understanding the “why” empowers you to fix the issue directly instead of speculating or making missteps that could prolong the process.
Step 2: Appeal It Professionally
Once you’re clear on what went wrong, it’s time to restore your listing with grace and professionalism.
- Gather supporting documents: Screenshots, guest messages, verification documents, or before-and-after photos can make your case stronger.
- Write a composed explanation: Explain what happened, clarify your intentions, and politely request reinstatement. Avoid emotional language or blaming; stick to facts.
- Stay respectful: Airbnb agents are more likely to support you when communications are courteous and constructive. Remember, they’re just doing their job too.
Suspensions aren’t personal – they are part of Airbnb’s system to maintain platform integrity. By showing you’re responsible, proactive, and professional, your appeal stands a solid chance of success.
Bonus Tip: Don’t Lose Hope — This Is a Process
If there’s one mindset takeaway from Kyla’s advice, it’s this: your listing isn’t gone forever. A suspension is a temporary protocol. Many hosts have appealed successfully and come back even stronger.
Take this as an opportunity to tighten your hosting practices, ensure policy alignment, and reinforce trust with future guests and the Airbnb community.
Watch the Full Video for More Clarity
For a more detailed walkthrough, watch the full episode where Kyla breaks everything down — calmly and clearly — from the Bukit Vista point of view. Find the video right here:
Stay professional, stay informed, and most importantly — keep hosting. If you need more insights or help, explore our other guides here at Bali Business Review.
Jason, Business Journalist at Bukit Vista
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