Hi, I’m Rama, HR Operations and Engagement at Bukit Vista. I’ve seen many incredible initiatives emerge from our team, but few capture the spirit of gratitude and empowerment quite like this one. Our Housekeeper Bounty Program through BVGO is a fresh initiative from our Operations team, aimed at celebrating the silent heroes who keep our properties spotless and our guests delighted: the housekeepers.
Why We Started the Bounty Program
Hospitality isn’t just about guest reviews—it’s about the invisible work done every day to maintain quality. Our housekeepers (HKs) are on the frontlines, and it’s time their efforts got the spotlight they deserve. Marcel, our Former President of Operations, saw this gap and moved swiftly. Together with our Property Managers—Radit, Tendi, and Alfasya—they launched the HK Bounty Program to increase ownership, pride, and recognition among the housekeeping teams, especially in high-performing SUP (Spin Up Properties). The idea was simple: tie monthly incentives to clear performance outcomes, share the updates transparently through our internal newsletter, and allow everyone—from housekeepers to property owners—to see the impact.
From Announcement to Action: How The Bounty Took Off
The program was introduced via newsletter, and the response was instant. Partners were supportive. Housekeepers were energized. Our Property Managers did the essential groundwork, taking the time to explain the program one-on-one with HKs and ensuring clarity across the board. By March, we concluded the first round of bounty evaluations—and the results speak for themselves.
What Our Community Is Saying About the Bounty
The feedback from our property owners has been full of enthusiasm and support. Comments like “Mantap!” and “Love that!” reflect their appreciation for how the program reinforces quality and engagement on-site. It’s clear they see the value in recognizing the people behind daily operational excellence.
On the ground, our housekeepers have responded with even more heart. “Mantap! Bisa buat team housekeeper lebih bersemangat,” said Made Budiarta. Wayan Rai Utariyani shared, “Terima kasih Bukit Vista, jadi buat kita para housekeeper lebih semangat lagi 🙏.” Adi Kusuma added, “Terima kasih, semoga team tambah semangat. Sukses and semangat selalu – INSPIRE DELIGHT!” while Rambu noted, “Jadi housekeeper lebih semangat lagi. Terima kasih Team Bukit Vista.” This program isn’t just about monetary rewards—it’s a ripple of motivation, recognition, and respect that travels across teams.
Why This Bounty Matters to Us
Our mission is to inspire delight, and that starts with the team. By investing in our housekeepers, we’re reinforcing a culture of ownership and appreciation. This is how we scale quality—from the ground up. And the momentum is growing: higher engagement, clearer communication between property managers and staff, and increased visibility into who’s driving our excellence on-site.
The impact is tangible. Guests have taken notice—and they’re leaving 5-star reviews that say it all. “Staff was amazing and very kind and helpful! I recommend they deserve a raise :)” said Marissa after her stay at Villa Serenity. Another guest, Monica, shared, “Amazing stay! The staff are all so lovely.” These heartfelt messages are more than just ratings—they’re proof that recognition and care behind the scenes create memorable experiences up front.
The impact is tangible. Guests have taken notice—and they’re leaving 5-star reviews that say it all. “Staff was amazing and very kind and helpful! I recommend they deserve a raise :)” said Marissa after her stay at Villa Serenity. Another guest, Monica, shared, “Amazing stay! The staff are all so lovely.” These heartfelt messages are more than just ratings—they’re proof that recognition and care behind the scenes create memorable experiences up front.
Let’s Build the Next Innovation Together
If you’re a university seeking real-world stories about empowering local teams, or a future teammate wondering where your work can truly matter—Bukit Vista might be your next step. Here, we don’t just manage properties—we empower people to grow through innovation, recognition, and shared success. Let’s connect!