What is the Host and Air Reservation Team?
Host and Air Reservation Team is a Bukit Vista’s team that is in charge of handling guest’s reservations to the property’s partner. In Bukit Vista, there are more than 206 properties that are located over Bali and Jogja Region.
As a front line in the company, they are responsible for accepting guest inquiries, providing information, arranging guest reservations with property partners, handling guest’s complaints, receiving booking fees, and others related to guest services.
The HAR staff must constantly be prepared and respond quickly when dealing with a lot and any kind of of people and. If not, the business may suffer from concerns like unsatisfied guests, a lose interest guest, and other issue related with guest satisfaction. As a result, in order to join a HAR team, you must possess trustworthy and professional talents.
Maria’s Background
Maria Imanuel Prawoto or usually called as Maria is an Host and Air Reservation Intern at Bukit Vista. She is a graduate student, majoring in English Language and Literature at Diponegoro University.
She joins Bukit Vista’s internship program for 3 months and during her internship journey, there’s a lot of lessons she has learned as a HAR intern.
Joining Bukit VIsta, as one of the companies in the hospitality and travel sector, has become Maria’s dream. Working with meeting people and contributing to providing the best service excites Maria.
Because for her, their smiles and laughter also make her happy and is an irreplaceable gift. This sense of satisfaction in giving happiness to others is what motivates Maria to enter the field of travel and hospitality industry.
5 Important Lessons Maria Has Learned As A HAR Intern
1. Persuasion and Negotiation
Ability to persuade and negotiated are skills that must be mastered as a host. Even though we have a good property and attract many guests, without persuasive communication skills to convert traveler to be our gest, then we can lose out to competitors.
Since becoming a member of the HAR team at Bukit Vista, Maria has developed her guest-handling negotiation and persuasion skills. Whenever there are inquiries, persuasion and negotiation skills are needed to attract guests to stay at partner properties Bukit Vista.
2. Communication and Teamwork
Communication and teamwork are two abilities that have become the key in improving the quality of work performance in teams.
Through asynchronous meetings with her coworkers, Maria enhanced the communication and teamwork abilities of her team during her internship at Bukit Vista.
Maria developed good teamwork skills by assisting her peers in resolving disputes. This is consistent with the primary concept of Bukit Vista, “assist others to help themselves,” which he put into practice while working there as an intern.
Maria is able to effectively communicate ideas to her team thanks to her effective communication skills. The concepts created with his team can help his team come up with new inventions.
Therefore, it’s crucial to foster teamwork and effective communication to improving our work performance in the work work environment.
3. Problem Solving
When Maria experienced some issues, such as being overwhelmed with overbooking, misinformation, or guest complaints, Maria learned to handle it well.
Maria learned how to handle guests with good communication and strategic thinking. She also got help with her team, so any case will be solved immediately and appropriately.
4. Be Fail Fast
The internship at Bukit Vista became a place for Maria to be free to make mistakes and learn quickly from them. As an intern, Maria is required to see mistakes not as failures, instead we should see mistake as a new lessons to improve our work performance.
Mistakes can also be an opportunity for us to find new innovations so as not to repeat these mistakes. That’s why, be fail fast is one of Bukit Vista’s core values that is always applied in the work environment.
Thanks to her good communication, Maria is also able to convey ideas well with her team. The ideas developed with his team can be an improvement to produce new innovations in his team.
That is why developing good communication and cooperation is very important in improving our work performance in the work environment.
5. Details matter
Always paying attention to detail in every job is a skill that Maria got while being the HAR team at Bukit Vista.
With attention to detail, Maria is able to convey information correctly, avoid miscommunication, and manage guest reservations properly without errors.
Conclusion
The experience of being on the HAR team has taught Maria a lot. Starting from negotiation and persuasion skills, cooperation and communication, solving problems if an issue occurs, learning quickly from mistakes, and paying attention to detail in every job.
Bukit Vista has become a place for Maria to develop herself and her abilities significantly. Where the knowledge that he gets will later become a good bridge for him in realizing his dream of being able to enter the travel and hospitality industry.
So for those of you who want to also experience the experiences and lessons that Maria has learned, let’s join Bukit Vista’s Internship Program right now! There are many opportunities open to students from various majors. Visit the Bukit Vista website here to learn more.
