| Service | Visionary | Upper Management | Efficiency through Tech Knowledge Management | Strategist Effectiveness | Sub Management | Operations Executor |
|---|---|---|---|---|---|---|
| Priorities | Service Effectiveness | Team Efficiency | Policy & Workflow & Personal Efficiency | Team Effectiveness | Effort | |
| Inspiration | Implementation & Inspection | Invention | Invention / Inspection | Implementation & Inspection | Implementation | |
| Measurement System | 1. Quality of Opportunity 2. Feasibility | Overall OutputOverall Input | – Number of ideas – Operation roles reduced/refined per actionable idea | – Reported Opportunities – Reported Threats – Impact of O/T – Speed – Intensity | Quality of output/work | Activity per time unitQuality of activity |
| Description | Decides 1. Where should we be over time? 2. What’s not really working now? 3. What does ideal look like? | Management Layer 1. Behavior Management 2. Resource Management 3. Talent Management – Role creation – Talent Limitation – Talent Opportunity – Role placement – Delegation – Evaluation – Load balancing – Scheduling – Working Pace Reward/Enforcement | – Information manager to start a data-pathway. – Tracks past actions and keeps us from circling back. | 1. Invents & Inspects systems, policies, workflows & tools 2. How to measure processes & monitor services | 1. Assists Management Layer – Supervisory on the operations level, supervising a known role – Work activity: is the right effort being put in? – Work quality: is the effort effective? | Implements the processes & inventions Gives/Receive feedback about broken tools, workflows or policies. |
| KPI Key Activity What is performance of that key activity | Are we pursuing the most impactful ideas at the right time and within our potential? | – Output – Input – Longevity Resources consumed vs performance gained. | 1. Activity: – Number of recommendations 2. QoA: – Quality of recommendations Features: points of efficiencies that reduce the efforts needed to complete a goal. | – Number of insights – Quality of insights Insight: actionable decisions that affect policy, tools, workflows that can affect performance outcome. |
Career Planning at Bukit Vista
Jey Bukitvista | September 14, 2023