- Bali Villa Management
- About Us
- Manage my Property
| March 15, 2022
In short, we made it easier for our mobile and resource-limited employees to access our company’s internal tools. We simplified the interface so it could be used even in challenging work environments. We achieved this by creating a dedicated app that could be accessed through conversations. With this app, employees can report work, obtain information from the database, and update team members as easily as sending an instant message. We integrated this app with our workspace in Slack and connected it to both our database and AI.
Our company uses various software and platforms that are interconnected, but some of them are not mobile-friendly, resource-heavy, or require a stable internet connection. This poses a challenge for our employees who have different job requirements and work environments, such as fully online, onsite, or mobile work.
The Guest Experience Supervisor team faced difficulties in updating property inspection reports into our database due to the limited accessibility of tools. They found it time-consuming to open their computer, connect to WiFi, and update their reports, which is a simple yet meticulous job. Missing even one inspection can result in a guest complaint, so they resorted to finishing all tasks before submitting the report, causing delays and extra hours of work.
To address this, we created a short-term solution by allowing the team to report through Slack. However, this led to another problem: transferring the report back to the database. We realized this was a lose-lose situation, and needed a better solution to streamline the reporting process.
Sounds intriguing right? At Bukit Vista we aim to develop innovative projects such as this to inspire delight and positively transform our guests, employees & partners. If you feel inspired to innovate in the hospitality industry, check out our careers page.