Empowering Sales Success: Insights from Kevin Hoong, Airbnb Veteran

img Yosefine BukitVista | September 30, 2023

Greetings everyone! I’m Yosefine, Human Resource Intern at Bukit Vista, and I invite you to embark on a voyage of knowledge and inspiration. In this page, i invite you to take part in discussions with industry leaders like Kevin Hoong offer a unique opportunity to delve into the intricate world of business development and sales strategies within the dynamic landscape of hospitality. Whether you’re a budding entrepreneur, a seasoned professional, or simply curious about the evolving trends in the hospitality cosmos, this article promises valuable insights that can shape your understanding and approach in this ever-evolving field. Join me as we navigate the realms of innovation, guest experiences, and the art of propelling the hospitality industry towards excellence, and let the journey begin!

In the ever-evolving realm of the hospitality industry, where each guest’s experience is a chapter in the grand story of travel, Bukit Vista stands as a pioneering force in Bali’s vibrant hospitality landscape. Bukit Vista isn’t just a part of the industry; it’s the driving force propelling it towards the zenith of professional excellence in hospitality innovation. Our mission? To inspire delight in travelers’ hearts, wherever they may roam. As we embark on this enlightening journey, guided by the illustrious Kevin Hong, we delve deep into the dynamic discussions revolving around business development and sales strategies within the ever-dynamic hospitality cosmos.

Our expedition kicks off with the introduction of Kevin Hoong, a true luminary in the fields of business development and sales. Kevin’s illustrious career spans nearly a decade at Airbnb, where he made significant contributions to the platform’s expansion, including the remarkable foray into Malaysia. Alongside his journey with Airbnb, Kevin has also ventured into the realm of startups, notably working on intriguing projects in Malaysia.

We uncover the critical importance of qualifications within a sales team and how having diverse personalities can facilitate interactions with diverse clientele. Kevin delves into the selection of key attributes that define a successful salesperson and ways to maintain their motivation and success. The discussion touches on the significance of setting realistic yet inspiring targets and effectively communicating when the team falls short of goals, ensuring motivation and alignment with expectations.

Two key reasons for falling short of sales targets emerge: internal and external factors. When the issue is internal, individuals need to engage in conversations to identify and address their challenges. When external factors are at play, strategic actions must be taken by the company. The conversation also emphasizes the importance of structuring sales bonuses to keep everyone motivated. Commission structures can vary depending on each individual’s role. Additionally, conducting evaluations every 3 or 6 months is crucial for assessing performance and making necessary adjustments. In terms of personal development, methods like the 360 Review involving feedback from colleagues and superiors can be highly beneficial.

Structuring company incentives provides a means to manage rewards, with varying salary increments and bonuses tied to achievements. Performance distribution within a company should ideally resemble a bell curve. Such a structure is vital for performance management and employee evaluation. Human Resource is currently working on a transformation program and is keen to understand its effectiveness. Anonymous questions can be employed to assess employee satisfaction with leadership and the company as a whole. Leadership training plays a pivotal role in soliciting feedback from employees and managing difficult questions or challenging individuals.

The importance of managers being trainable individuals who can facilitate discussions with a broader team is highlighted. Discussions also revolve around 360 surveys and the anonymity aspect within these surveys. Kevin provides insights into how to sell a company effectively by building trust, listening, and asking potential employees the right questions. Lastly, Kevin delves into the challenges of sales and negotiations, as well as the reasons behind owners’ disagreements with offered conditions.

“As our journey through the realm of sales strategies and business development concludes, we find ourselves enriched with the wisdom” shared by Kevin Hoong, a true sales virtuoso. This masterclass isn’t just a collection of knowledge; it serves as a guiding beacon, illuminating the path to success for aspiring leaders and businesses within the dynamic hospitality universe.

In the intricate tapestry of the hospitality industry, success isn’t merely about reaching the destination; it’s equally about savoring the journey. Armed with the insights of our illustrious guide, we embark on a voyage of discovery, ready to navigate the challenging waters of sales and business development, and unlock the full potential of the hospitality landscape. Together, we illuminate the path to a future where delightful experiences await every traveler, every time, and everywhere.

If you’re enthusiastic about delving into additional masterclasses and expanding your knowledge, kindly visit our StartUp MasterClass website and let’s embark on a continuous journey of learning and innovation together!

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