Jimbaran, January 19th, 2024 — Bukit Vista, a pioneer in property management, unveils its latest advancement in Artificial Intelligence (AI) technology with GAIA (Guest AI Assistant). This evolution from the previously used OSAI (Operations Supervision Artificial Intelligence) system on 2022, which marks a significant step in the company’s ongoing commitment to integrating AI into its daily operations, setting new standards in the hospitality industry.
GAIA, plays a pivotal role in enhancing hospitality operations. It functions in three key areas: assistive, predictive, and assertive tasks. Assistive tasks include handling repetitive administrative duties, providing coordination assistance, and offering property-related information. Predictive capabilities involve anticipating customer needs and personalizing promotions, while assertive tasks focus on evaluating and correcting employee behaviors to align with standard operating procedures. GAIA also personalizes interactions based on user, guest, and employee profiles, ensuring tailored responses and actions. Its operations start with receiving a message or data, analyzing it, suggesting responses or actions, and learning from feedback to improve future interactions.
GAIA’s application extends across various operational domains of Bukit Vista, streamlining internal processes and enabling swift, AI-driven responses to guest inquiries. This sophisticated system not only enhances efficiency but also elevates the overall guest experience, showcasing Bukit Vista’s innovative approach to combining technology with hospitality.
The integration of GAIA, played a crucial role in the company success. In 2023, Bukit Vista achieved a remarkable 4.62 from 5.00 overall rating, reflecting a 3.5% improvement from the previous year. This highlights the company’s continuous strive for excellence in guest interactions. GAIA, the innovative AI system, significantly contributed to this success by saving 75,750 minutes of work time, showcasing Bukit Vista’s commitment to leveraging technology for productivity enhancements. This outstanding achievement underscores the company’s commitment to guest satisfaction and the high standard of service it delivers.
GAIA by Bukit Vista signifies a new era in the use of AI within the hospitality industry, reflecting the company’s dedication to technological advancements. Since its inception in 2014, Bukit Vista has emerged as a leader in Bali’s property management sector. The company’s mission to transform the experiences of partners, guests, and employees through innovation has been exemplified through its adoption of advanced technologies.
For further details, please contact:
Bukit Vista
PR Team
Dea Novita
Email: pr@bukitvistabali.com
Phone: +62 81391465175