Building a Feedback Culture at Work through “Hello World”

img Jey Bukitvista | October 14, 2023

Hello, I’m Jey, currently interning with the Human Resource team at Bukit Vista. You might have come across my previous blog posts and articles, where I’ve shared insights about our company culture and stories from our dedicated employees. Today, I’m excited to share with you the stories of behind one of our employees activity here in Bukit Vista.

Effective communication is built on the cornerstone of language. It is the tool we use to connect with others, to gain insights into different perspectives, and to form meaningful connections. At Bukit Vista, we’ve come to realize that learning new languages goes far beyond just expanding our linguistic capabilities. It’s a gateway to creating a constructive feedback culture, where open and honest communication is championed. This culture has an exceptional impact on our team and the experience we provide to our guests, and it’s at the heart of what we do at Hello World.

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Understanding the “Hello World” Culture

The phrase “Hello World” has its origins in Bukit Vista, a testament to our belief in the pivotal role of communication in the world of hospitality. Beyond the mission of Hello World, our core commitment revolves around instilling a culture of open and constructive feedback. This culture is not just an occasional practice; it’s woven into the fabric of our daily routines.

Every morning, after we finish pronouncing sentences in various languages, we take time to encourage one another to provide bold and constructive feedback.


This practice extends far beyond the realm of language learning; it’s the bedrock of our commitment to continuous improvement and growth. In our world, constructive feedback is not viewed as criticism but as an invaluable opportunity for personal and professional development. It helps us fine-tune our language skills and enhance our performance in our daily roles.

“Language is the cornerstone of effective communication. By learning our guests’ languages, we can connect on a deeper level and build trust.” – Jing, CEO of Bukit Vista

Our realization that even speaking a few sentences in a foreign language can help us build stronger relationships with guests and partners underscores the transformative power of language in transcending cultural barriers and fostering trust.

The “Hello World” Approach in Action

At Bukit Vista, we have honed effective strategies to not only learn new languages but also to empower the culture of constructive feedback. Here are some of the strategies we employ:

  1. Selecting Guest Reviews for Learning: Each day begins with the selection of guest reviews on OTAs. Furthermore, we actively seek out reviews in foreign languages, valuing those that offer unique perspectives and linguistic challenges. Understanding these language patterns equips us to communicate more effectively and genuinely connect with our guests.
  2. Pronunciation Practice: Correct pronunciation is pivotal for effective communication. We’ve integrated pronunciation practice into our daily routines. We offer feedback to one another, focusing on refining our pronunciation skills. This attention to detail ensures that we communicate clearly and effectively, ensuring our guests can understand us.
  3. Cultural Immersion: Language and culture are intricately linked. To truly grasp a language, we immerse ourselves in the culture it represents. We seize opportunities to learn about customs, traditions, and the history associated with the languages we’re studying. This not only deepens our understanding of our guests’ backgrounds but also forges a more authentic connection.
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The Impact of “Hello World”

The core mission of Hello World revolves around our commitment to building a culture of open and constructive feedback. This culture isn’t confined to the realm of language learning; it infuses every aspect of our daily work. Each morning, after we complete our language sessions, we encourage one another to provide bold and constructive feedback. This habit extends far beyond language learning and seeps into every facet of our daily operations.

This culture, deeply rooted in feedback, has a profound impact on our team and our guests. It facilitates a welcoming and inclusive environment, where guests feel not just valued but genuinely understood. The effort we invest in practicing this culture of feedback goes beyond language skills; it bonds our team and nurtures a spirit of continuous learning and growth.

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At Bukit Vista, we have discovered that the true essence of effective communication and fostering meaningful connections lies in embracing the “Hello World” culture. It’s about prioritizing not just language learning but also creating an environment where constructive feedback thrives. In conclusion, the “Hello World” culture and the culture of feedback aren’t separate endeavors; they’re interwoven to create a holistic and extraordinary experience for our team and our guests.

Are you interested in discovering more about the fascinating experiences, ideas, and stories stemming from our employees’ activities? If so, we encourage you to explore our website.

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